Farmers & Merchants Savings Bank

Customer Survey

Please select your banking location -

Please complete the following survey by checking the box that best represents your response to each statement.
	Strongly Agree	Agree	Disagree	Strongly Disagree
1. Employees smile and establish eye contact when greeting me.
2. Employees are readily accessible and give me their undivided attention at the bank.
3. My telephone calls to the bank are handled quickly and accurately.
4. The bank listens to me and offers solutions based on my needs.
5. Bank personnel handle my business accurately.
6. The bank offers all the financial products and services that I need.
7. The bank provides competitive interest rates.
8. Employees at the bank make me feel like I am their number one priority and my business is appreciated.
9. My business at the bank is handled confidentially.
10. FMSB has a good reputation in the community.
11. The bank’s employees are knowledgeable.
12. FMSB's internet banking service is convenient and easy to use.
13. Overall I am satisfied with FMSB.

We would appreciate any suggestions or comments you have regarding our customer service. Please tell us how we can improve.